Privacy Policy & Legal Privacy Policy

We are committed to protecting your privacy and as such we will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. The type of information we will collect about you includes:  Your Name, Your Delivery & Billing Address, Your Contact Email Address. These details are only collected for the sole purpose of processing and delivery your order. For purposes of delivery of goods, it is necessary for us to identify the full delivery name and address you have given against your order. This information is outlined for purposes of delivery only. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about your privacy, you should email us at: contact@fancymasks4u.co.uk  Our wealth of knowledge and years of experience we know that when ordering online Security is of the utmost importance to you. We dont intend to blind you with science but we feel it is important for you to know the basic details and to be assured that you are ordering online via a Fully Secure Site. When you come to supply any personally sensitive information on any of our websites including www.fancymasks4u.co.uk we utilise industry-standard Secure Sockets Layer (SSL) technology in order to fully encrypt your personal details at 128 bit. Security on all websites is demonstrated with the sign of the padlock unusually visible at the bottom, right-hand side of your screen when you are submitting your order. The padlock is only visible when you are inputting data of a personally sensitive nature.

Purchase of Goods.

All goods sold and purchased via fancymasks4u.co.uk and any of its trading websites are done so strictly under UK law. The title of goods remains the strictly owned by www.fancymasks4u.co.uk until such time that the goods have been fully paid for by the purchaser.

Complaints Policy

Should you have any cause for complaint we want to know about it. We pride ourselves on dealing with and acting on ALL complaints or feedback  what you say and your views count and matter to us. Every Complaint is dealt with fairly and effectively in the strictest confidence. Our company endeavours to respond to all complaints within five working days. You can Email us at: contact@fancymasks4u.co.uk Please Note: This does not affect your statutory rights as a consumer

Returns Policy

We will accept returned goods if an incorrect item has been sent out, or if an item is damaged on receipt. Any products for return need to be sent back to us unused within 7 days of receipt.

Delivery Schedule

We process your order immediately. If we have the items in stock then they will be sent out either the same day, or next day. Please be aware that it can take up to twelve days for delivery with regards to stock availability. contact@fancymasks4u.co.uk  for more information on delivery times of specific items.